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Convaid Cruiser Classic Transport CX12T
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Convaid Transport Cruiser CX12T

Item# CVCX12T
Regular price: $2,563.00
Sale price: $2,306.00
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Foot Positioners Size: 
Frame Color: 
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Convaid Cruiser Classic Transport CX12T
Convaid Cruiser Classic Transport CX12T
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Convaid Cruiser Classic Transport bus/van tie-down stroller models from Convaid, have been satisfactorily crash-tested at 30 mph, 20g deceleration in a forward-facing configuration using a five-point tie-down system. The headrest extension is standard equipment and should be used at all times when in tie-down position.

You have more than 20 Options to customize your Convaid Cruiser Classic Transport stroller. Both the seat and back fabric is "breathable" nylon mesh Textilene fabric. The stroller seat surface is oriented in space 30 degrees from the floor plane for posture management. Additionally the seat to back angle adjusts in 5 degree increments to further refine posture management. The Convaid Cruiser Classic Transport Bus Transportable stroller is appropriate for children with limited upper body strength and require assistance to sit upright.

Is this Product Right for You?
  • This is a fixed recline stroller with many accessories… folds like an umbrella
  • Appropriate for children with limited upper body strength and require assistance to sit upright
  • “Thigh Depth" should be equal to or greater than the “Seat Depth" (within + or – 1 inch) to promote a proper seating position
  • Also pay close attention to “Hip Width", “Seat Back Height", and “User Weight Capacity" for proper sizing
  • Questions? Our therapists can help you with a proper fit… to start please click SIZING HELP and complete a simple form, or call us toll free at (800) 371-2778
    • Standard Features include:

  • Headrest Extnesion
  • Foot Positioners - choose size from drop-down box above
  • H-Harness with Padded Covers and 3-Point Positioning Belt
  • Depth-Adjustable Crotch Strap
  • Removable Swing-Away Footplates
  • 6" Front, 8" Rear Solid Tires
  • Foot Operated Rear Wheel Lock
  • Closure Strap

    • Convaid Cruiser Textilene

    Preschool - CX10

    		 Elementary - CX12 Pre-Adolescent - CX14 Adolescent-Teen - CX16 Adult - CX18
    User Weight Capacity 75 lb.
    (34 kg)         		75 lb.
    (34 kg)         		100 lb.
    (45.5 kg)         		170 lb.
    (77 kg)         		250 lb.
    (114 kg)
    User Weight Capacity - TRANSIT MODEL 66 lb.
    (30 kg)         		66 lb.
    (30 kg)    		 100 lb.
    (45.5 kg)         		170 lb.
    (77 kg)         		170 lb.
    (77 kg)
    Seat Width (between arm rests) 10"
    (25.4 cm)         		12"
    (30.5 cm)         		14"
    (36 cm)         		16"
    (41)         		18"
    (46)
    Seat Depth 9-11"
    (23-28 cm)         		10-12"
    (25-30.5 cm)         		12-15"
    (30-38 cm)         		13-16"
    (33-41 cm)

    16-19"
    (41-48 cm)
    Seat Back Height 21"
    (53.3 cm)         		20"
    (51 cm)         		23"
    (59 cm)         		25"
    (63.5 cm)         		25"
    (63.5 cm)
    Headrest Extension Height 6"
    (15 cm)    		 8"
    (20 cm)         		8"
    (20 cm)         		8"
    (20 cm)         		10"
    (25.4 cm)
    Headrest Position Height Variable Height Variable Height Variable Height Variable Height Variable
    Shoulder Strap Height (from top of seat rail to eyelets) 11-17"
    (23-43 cm)         		12-18"
    (30.5-45.5 cm)         		15-21"
    (38-53 cm)         		14-22"
    (35.6-56 cm)         		16-20"
    (41-56 cm)
    Seat to Footrest (variable) 5-21"
    (13-53.3 cm)         		5-19"
    (13-48 cm)         		4-22"
    (10-56 cm)         		4-22"
    (25-56 cm)         		8-23"
    (20-58 cm)
    Seat to Floor 23"
    (58.5 cm)         		22"
    (56 cm)         		22"
    (56 cm)    		 23"
    (58.5 cm)    		 26"
    (66 cm)
    Seat to Back Angle 85°, 90°, 95° 85°, 90°, 95° 85°, 90°, 95° 85°, 90°, 95° 85°, 90°, 95°
    Seat Recline Angle 30° 30° 30° 30° 30°
    Chair Weight 19 lb.
    (8.6 kg)         		19 lb.
    (8.6 kg)         		21 lb.
    (9.5 kg)         		24.5 lb.
    (11 kg)

    30 lbs.
    (13.6 kg)
    Push Handle Height 28-43"
    (71-109 cm)         		29-46"
    (74-117 cm)         		28-45"
    (71-114 cm)    		 31-48"
    (78-122 cm)    		 N/A
    Overall Width 19"
    (48 cm)         		21"
    (53 cm)         		23"
    (58 cm)         		25"
    (63.5 cm)         		28.5"
    (72.4 cm)
    Overall Height 35"
    (89 cm)         		37"
    (94 cm)         		35"
    (89 cm)         		37"
    (94 cm)         		38"
    (97cm)
    Overall Length 45"
    (114.3 cm)         		45"
    (114.3 cm)         		47"
    (119.4 cm)         		52"
    (132 cm)         		55"
    (140 cm)
    Folded Width 12"
    (30.5 cm)    		 13"
    (33 cm)    		 14"
    (36 cm)    		 14"
    (36 cm)    		 15"
    (38 cm)

    Folded Height

    		14"
    (36 cm)    		 14"
    (36 cm)    		 14"
    (36 cm)    		 15"
    (38 cm)    		 17"
    (43 cm)

    Folded Length

    		44.5"
    (113 cm)    		 46"
    (117 cm)    		 46"
    (116 cm)    		 48"
    (122 cm)    		 50"
    (127 cm)
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    Anatomic Back

    Anatomic BackItem # CVAB
    Regular price: $295.00
    Sale price: $265.00
    **Must purchase the Heavy Duty Reinforced Upholstry (an additional $226.95) when purchasing the Anatomic Back. Anatomic Back features an anatomically curved back shaped like a person's lumbar curve. Provides lumbar support which stabilizes the neck and head to assist the development of righting reflexes. Comes with Heavy Duty Reinforced Upholstery. Nylon positioning spines are inserted into the heavy-duty fabric back and easily slide out for custom forming with a heat gun. This is the UPGRADE price for this item at the time you purchase a Convaid Pushchair. If you need replacement parts, please call us at 1-800-371-2778 or send an email to info@adaptivemall.com to find out replacement part prices. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Anatomic Back - click here to enlarge

    Anatomic Back

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    		Item # CVAB
    Regular price: $295.00
    Sale price: $265.00
    Color
    Chair Size
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    Heavy Duty Reinforced Upholstery

    Heavy Duty Reinforced UpholsteryItem # CVHDRU
    Regular price: $268.00
    Sale price: $241.00
    Reinforced padded seat and back fitted with nylon stiffeners to provide an upright sitting posture. Use when extra firmness is required. Seat is removed easily for washing.
    Heavy Duty Reinforced Upholstery - click here to enlarge

    Heavy Duty Reinforced Upholstery

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    		Item # CVHDRU
    Regular price: $268.00
    Sale price: $241.00
    Upholstery Color
    Chair Size
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    Custom Seat Cut Back

    Custom Seat Cut BackItem # CVCSCB
    Regular price: $108.00
    Sale price: $97.00
    Optional seat cut back for smaller children. Allows for full growth adjustment in seat depth. Seat removes easily for washing or replacement. Available in either 1" or 2" cut back. Please choose from the pull down menu for the custom seat cut back of your choice. This is the UPGRADE price for this item at the time you purchase a Convaid Pushchair. If you need replacement parts, please call us at 1-800-371-2778 or send an email to info@adaptivemall.com to find out replacement part prices. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Custom Seat Cut Back - click here to enlarge

    Custom Seat Cut Back

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    		Item # CVCSCB
    Regular price: $108.00
    Sale price: $97.00
    Cut Back
    Color
    Chair Size
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    Support Cushion – General Use Flat Solid Seat

    Support Cushion – General Use Flat Solid SeatItem # CVSC
    Regular price: $241.00
    Sale price: $216.00
    The Support Cushion is a flat cushion with a waterfall front. The Support Cushion is made of high quality poly foam for comfort and has a rigid wooden insert for support. The cushion has a removable/washable Darlexx® cover. Includes the Solid Cushion Seat Insert. Note: You cannot use the tray or the seat cut back with this cushion. To add this item to a Convaid Push Chair you already own you must you must provide the Serial Number. New upholstery may be required to use this item with an existing Push Chair. Please enter the Serial Number into the “Comments Section" during the check-out process. **Cannot be used with New Style Cruiser.
    Support Cushion – General Use Flat Solid Seat - click here to enlarge

    Support Cushion – General Use Flat Solid Seat

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    		Item # CVSC
    Regular price: $241.00
    Sale price: $216.00
    Color
    Chair Size
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    Position Cushion – Medial Thigh Support/Anti-Thrust

    Position Cushion – Medial Thigh Support/Anti-ThrustItem # CVPC
    Regular price: $466.00
    Sale price: $419.00
    The Position Cushion provides Medial Thigh Support and an Anti-Thrust Seat Surface. The Position Cushion is made of high quality poly foam for comfort and has a rigid wooden insert for support. The cushion has a removable/washable Darlexx® cover. Includes the Solid Cushion Seat Insert. Note: You cannot use the tray or the seat cut back with this cushion. To add this item to a Convaid Push Chair you already own you must you must provide the Serial Number. New upholstery may be required to use this item with an existing Push Chair. Please enter the Serial Number into the “Comments Section" during the check-out process. **Cannot be used with New Style Cruiser.
    Position Cushion – Medial Thigh Support/Anti-Thrust - click here to enlarge

    Position Cushion – Medial Thigh Support/Anti-Thrust

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    		Item # CVPC
    Regular price: $466.00
    Sale price: $419.00
    Color
    Chair Size
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    Align Cushion – Lateral Pelvis & Thigh Support

    Align Cushion – Lateral Pelvis & Thigh SupportItem # CVAC
    Regular price: $466.00
    Sale price: $419.00
    The Align Cushion provides Later Pelvic & Thigh Support Seat Surface. The Align Cushion is made of high quality poly foam for comfort and has a rigid wooden insert for support. The cushion has a removable/washable Darlexx® cover. Includes the Solid Cushion Seat Insert. Note: You cannot use the tray or the seat cut back with this cushion. To add this item to a Convaid Push Chair you already own you must you must provide the Serial Number. New upholstery may be required to use this item with an existing Push Chair. Please enter the Serial Number into the “Comments Section" during the check-out process. **Cannot be used with New Style Cruiser.
    Align Cushion – Lateral Pelvis & Thigh Support - click here to enlarge

    Align Cushion – Lateral Pelvis & Thigh Support

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    		Item # CVAC
    Regular price: $466.00
    Sale price: $419.00
    Color
    Chair Size
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    Angle Adjustable Footplates

    Angle Adjustable FootplatesItem # CVAAF
    Regular price: $179.00
    Sale price: $161.00
    These optional footplates are height and angle adjustable. This is a great option for helping combat increased muscle tone or for positioning contractures comfortably. This is the UPGRADE price for this item at the time you purchase a Convaid Pushchair. If you need replacement parts, please call us at 1-800-371-2778 or send an email to info@adaptivemall.com to find out replacement part prices. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Angle Adjustable Footplates - click here to enlarge

    Angle Adjustable Footplates

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    		Item # CVAAF
    Regular price: $179.00
    Sale price: $161.00
    Chair Size
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    Footplate Securement Strap

    Footplate Securement StrapItem # CVFPSS
    Regular price: $30.00
    Sale price: $27.00
    The Footplate Securement Strap is used to connect the Right & Left Footplate after the user is secured into the pushchair. This strap is used to stabilize the footplates, making them function like a one-piece footplate. This is helpful if your child lifts his/her feet up making the footplates go up and down. The Footplate Securement Strap needs to be unclipped to fold the pushchair. Picture is of the underside of the footplates. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Footplate Securement Strap - click here to enlarge

    Footplate Securement Strap

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    		Item # CVFPSS
    Regular price: $30.00
    Sale price: $27.00
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    Swing-Away Hip Abductor

    Swing-Away Hip AbductorItem # CVSAHABD
    Regular price: $162.00
    Sale price: $145.00
    Separates thighs for improving hip alignment and stabilizing sitting posture. Degree of abduction can be varied and can favor one side.You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Swing-Away Hip Abductor - click here to enlarge

    Swing-Away Hip Abductor

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    		Item # CVSAHABD
    Regular price: $162.00
    Sale price: $145.00
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    Chair Size
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    Swing-Away Hip Adductor

    Swing-Away Hip AdductorItem # CVSAHADD
    Regular price: $162.00
    Sale price: $145.00
    Pulls thighs together, improving hip alignment and stabilizing sitting posture. Degree of adduction can be varied with adjustment. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Swing-Away Hip Adductor - click here to enlarge

    Swing-Away Hip Adductor

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    		Item # CVSAHADD
    Regular price: $162.00
    Sale price: $145.00
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    Trunk Support - Single Flap

    Trunk Support - Single FlapItem # CVTSSF
    Regular price: $137.00
    Sale price: $123.00
    The Single Flap Trunk Support will stabilize the trunk and maintain mid-line positioning. The trunk can be pulled to one side to accommodate Scoliosis curves. The long scoliosis strap can be tightened across the front of the trunk to completely envelope the torso for full support. Parents and caregivers MUST consult with their child’s Physical Therapist to make this option effective. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Trunk Support - Single Flap - click here to enlarge

    Trunk Support - Single Flap

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    		Item # CVTSSF
    Regular price: $137.00
    Sale price: $123.00
    Color
    Chair Size
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    Full Torso Swing-Away Support Vest

    Full Torso Swing-Away Support VestItem # CVTV
    Regular price: $263.00
    Sale price: $236.00
    Adjustable support vest. Keeps child in place comfortably and securely. Maintains correct mid-line sitting position. Prevents forward slumping and assists shoulder retraction. Replaces trunk support and shoulder straps. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Full Torso Swing-Away Support Vest - click here to enlarge

    Full Torso Swing-Away Support Vest

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    		Item # CVTV
    Regular price: $263.00
    Sale price: $236.00
    Color
    Chair Size
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    Headrest with Padded Headwings

    Headrest with Padded HeadwingsItem # CVHP
    Regular price: $244.00
    Sale price: $219.00
    Soft foam construction supports the head in mid-line position. Adjustable in height, the head-wings style provide excellent lateral support. Durable Cordura fabric. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Headrest with Padded Headwings - click here to enlarge

    Headrest with Padded Headwings

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    		Item # CVHP
    Regular price: $244.00
    Sale price: $219.00
    Color
    Chair Size
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    6x2" Front Ribbed, 12.5" Rear Solid Knobby Tires

    6x2" Front Ribbed, 12.5" Rear Solid Knobby TiresItem # CV6x2FR125RKST
    Regular price: $299.00
    Sale price: $269.00
    The 6x2" Front Ribbed & 12.5" Rear Solid Knobby Tires can be ordered as an option to help maneuver over rough terrain by providing a bigger surface area. This is the UPGRADE price for this item at the time you purchase a Convaid Pushchair. If you need replacement parts, please call us at 1-800-371-2778 or send an email to info@adaptivemall.com to find out replacement part prices. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    6x2" Front Ribbed, 12.5" Rear Solid Knobby Tires - click here to enlarge

    6x2" Front Ribbed, 12.5" Rear Solid Knobby Tires

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    		Item # CV6x2FR125RKST
    Regular price: $299.00
    Sale price: $269.00
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    11" Rear Solid Tires

    11" Rear Solid TiresItem # CV11RST
    Regular price: $155.00
    Sale price: $139.00
    These 11" rear tires can be ordered as an option to help maneuver over rough terrain. This is the UPGRADE price for this item at the time you purchase a Convaid Pushchair. If you need replacement parts, please call us at 1-800-371-2778 or send an email to info@adaptivemall.com to find out replacement part prices. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    11" Rear Solid Tires - click here to enlarge

    11" Rear Solid Tires

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    		Item # CV11RST
    Regular price: $155.00
    Sale price: $139.00
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    Canopy

    CanopyItem # CVC
    Regular price: $228.00
    Sale price: $205.00
    Matching, lightweight detachable Cordura fabric canopy to provide protection from sun or rain. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Canopy - click here to enlarge

    Canopy

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    		Item # CVC
    Regular price: $228.00
    Sale price: $205.00
    Color
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    Clear Tray, Heavy Duty, Includes Hardware

    Clear Tray, Heavy Duty, Includes HardwareItem # CVT
    Regular price: $338.00
    Sale price: $304.00
    These trays have a safety lip to prevent spillage over the side. Great for mealtimes and activities. Price Includes attachment hardware. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Clear Tray, Heavy Duty, Includes Hardware - click here to enlarge

    Clear Tray, Heavy Duty, Includes Hardware

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    		Item # CVT
    Regular price: $338.00
    Sale price: $304.00
    Color
    Chair Size
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    Travel Bag

    Travel BagItem # CVTB
    Regular price: $206.00
    Sale price: $185.00
    The heavy duty Cordura carrying bag is great for transporting your chair on planes, trains or buses. One size fits all chairs. Available in black only.You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Travel Bag - click here to enlarge

    Travel Bag

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    		Item # CVTB
    Regular price: $206.00
    Sale price: $185.00
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    Utility Bag

    Utility BagItem # CVUB
    Regular price: $71.00
    Sale price: $63.00
    This optional utility bag provides the perfect storage space for a few medical or other essentials. The bag can be detached from the chair back easily and converted to a convenient tote for outings. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Utility Bag - click here to enlarge

    Utility Bag

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    		Item # CVUB
    Regular price: $71.00
    Sale price: $63.00
    Size
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    Q'Straint Transit Lap Belt

    Q'Straint Transit Lap BeltItem # CVQTLB
    Regular price: $59.00
    Sale price: $53.00
    Convaid recommends that you use a SAE J2249 Lap Belts with your TRANSPORT Model. Check with your transport company to see if the "Q'Straint Transit Lap Belt" is the correct model for your system. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Q'Straint Transit Lap Belt - click here to enlarge

    Q'Straint Transit Lap Belt

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    		Item # CVQTLB
    Regular price: $59.00
    Sale price: $53.00
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    Sure-Lok Transit Lap Belt

    Sure-Lok Transit Lap BeltItem # CVSLTLB
    Regular price: $59.00
    Sale price: $53.00
    Convaid recommends that you use a SAE J2249 Lap Belts with your TRANSPORT Model. Check with your transport company to see if the "Sure-Lok Transit Lap Belt" is the correct model for your system. You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the “Comments Section" during the check-out process.
    Sure-Lok Transit Lap Belt - click here to enlarge

    Sure-Lok Transit Lap Belt

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    		Item # CVSLTLB
    Regular price: $59.00
    Sale price: $53.00
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    Seat Reducer Insert

    Seat Reducer InsertItem # CVSRI
    Regular price: $353.00
    Sale price: $317.00
    The Convaid Seat Reducer Insert is an economical way to have more growth for a chair. It reduces the Seat Width by 2" and Seat Dept by 1". The ribbed surface promotes airflow and comfort. The material is water resistant and lightweight. No additional hardware is required to use this insert. Standard scissors are used to create slots for belting and positioning accessories.This can be used with the following Convaid Models: EZ Rider 12, 14 & 16, Cruiser 10, 12, 14 & 16, CruisAire 11 & 13, Rodeo 12 & 14, Scout 12, 14 & 16, Safari 12, 14 & 16, and Convertible 12, 14 & 16. The insert folds flat for storage and must be removed to fold the push chair.You must provide the Serial Number for your existing Convaid Push Chair when ordering accessories to add to the Convaid Push Chair that you already own. Please enter the Serial Number into the "Comments Section" during the check-out process.
    Seat Reducer Insert - click here to enlarge

    Seat Reducer Insert

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    		Item # CVSRI
    Regular price: $353.00
    Sale price: $317.00
    Size
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    Regular price: $888.73
    Sale price: $499.95
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    Adaptivemall.com provides FREE Shipping anywhere in the 48 contiguous US states.

    Your order must be $100 or more to qualify.*** If your order is less than $100, a $9.95 shipping and handling fee will be added regardless of size or weight!

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    Shipping
    Standard Shipments are sent via commercial ground carriers such as UPS, FedEx, etc. Your order will travel by regular ground service which usually takes 3-10 working days for delivery once your order leaves the warehouse. Please note that not all items are in stock, many are made to order and may take longer before they are ready to leave the warehouse.



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    For International Customers, Adaptivemall.com will pay for shipping your order to the US domestic port of departure (within the 48 contiguous US) as if you were a domestic customer. However, the shipping charges for overseas destinations including any taxes and duties imposed by your own government must be paid by you, the international customer (consignee). Not all products can be shipped internationally, and shipments to certain countries may not be available.


    Receiving Dock Do you have a Receiving Dock? Due to the cumbersome size and weight of certain products (For example: Item #A5568-05 - Vestibulator III & Item #A5568-10 - Vestibulator IV) the manufacturer requires a Moving Company deliver these products if you do not have a receiving dock!.





    Receiving Dock delivery is for safety and costs an extra $275.00. This delivery service includes:

    • Delivery by a moving company.

    • The movers will consolidate the order.

    • Delivery inside to room of choice.

    • Removal of rubbish.

    • Light assembly services


    If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!

    PLEASE NOTE: In order to have your Professional Discount calculated correctly, you need to click on the "Purchase Separately" link for each accessory and add them to your Shopping Cart individually.
    Adaptivemall.com's Return Policy


    As long as the equipment is returned in new, re-saleable condition, within 30 days of the Return Authorization we will refund your original purchase cost without any re-stock fee!

    **For the health and welfare of others, we regret that we cannot allow toileting or bathing/shower product returns because of sanitary and personal hygiene reasons. Some manufacturers will not permit returns on certain products. Please check with Customer Service if you have any questions.

    There are certain things you must do in the event of a return.

    1) Keep your original carton and packing materials for safe transport! Please carefully repack the items in their original packaging so they are secure and tight inside the box. Utilize any plastic bags that came with your order - they protect items from vibration during shipping.

    2) Contact us within 30 days of the receipt of the products. Email us or call us for return instructions and a Return Authorization number.

    You must have a Return Authorization number to ensure that your return is processed.

    Some important notes about returns:
    • You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance. A refund will not be given on merchandise that is lost by the carrier.


    • If you paid a shipping fee on your original order for expedited, international or other shipping it is Non-Refundable even upon return of your order.


    • Please note that returns may go back to a different location than they originated from. If you return an item to our warehouse in New York without a Return Authorization Number the cost we incur to ship the item to the manufacturer's warehouse on your behalf will be deducted from the amount of your credit, if any.


    If the item cannot be made re-sellable you have the option of:

    1. Paying to have the item delivered back to you.
    2. Adjustment to credit for a 25% Disposal Fee.

    If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!
    Adaptivemall.com's NO Return Policy on Hygiene Products


    For the health and welfare of others, we regret that we cannot allow toileting or bathing/shower product returns because of sanitary and personal hygiene reasons. Some manufacturers will not permit returns on certain products. Please check with Customer Service if you have any questions.



    Adaptivemall.com's Complete Return Policy


    As long as the equipment is returned in new, re-saleable condition, within 30 days of the Return Authorization we will refund your original purchase cost without any re-stock fee!

    **For the health and welfare of others, we regret that we cannot allow toileting or bathing/shower product returns because of sanitary and personal hygiene reasons. Some manufacturers will not permit returns on certain products. Please check with Customer Service if you have any questions.

    There are certain things you must do in the event of a return.

    1) Keep your original carton and packing materials for safe transport! Please carefully repack the items in their original packaging so they are secure and tight inside the box. Utilize any plastic bags that came with your order - they protect items from vibration during shipping.

    2) Contact us within 30 days of the receipt of the products. Email us or call us for return instructions and a Return Authorization number.

    You must have a Return Authorization number to ensure that your return is processed.

    Some important notes about returns:
    • You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance. A refund will not be given on merchandise that is lost by the carrier.


    • If you paid a shipping fee on your original order for expedited, international or other shipping it is Non-Refundable even upon return of your order.


    • Please note that returns may go back to a different location than they originated from. If you return an item to our warehouse in New York without a Return Authorization Number the cost we incur to ship the item to the manufacturer's warehouse on your behalf will be deducted from the amount of your credit, if any.


    If the item cannot be made re-sellable you have the option of:

    1. Paying to have the item delivered back to you.
    2. Adjustment to credit for a 25% Disposal Fee.

    If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!
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    Absolutely LOVE the Special Tomato EIO!!!! Well worth the money. We go everywhere with our son and he is comfortable. I recommend it to anyone I know with a special needs child!Kelly B.
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