Unlike other websites, the Adaptivemall.com offers TRUE FREE Shipping including most typical over-sized items such as Vestibulators, Standers and Gait Trainers.
When we say TRUE FREE Shipping, we mean it!
- Your order must be $100 or more to qualify for FREE Shipping. If your order is less than $100, a $9.95 shipping and handling fee will be added regardless of size or weight!
- Some products must be shipped via Freight! Unfortunately, these items DO NOT qualify for Free Shipping. This will be indicated on each item page if Free Shipping does not apply.
- The Free Shipping Policy does not apply to returns or exchanges. Please click here to visit our returns and exchanges page for details.
Standard Shipments are sent via commercial ground carriers such as UPS, FedEx, etc. Your order will travel by regular ground service which usually takes 3-10 working days for delivery once your order leaves the warehouse. Please note that not all items are in stock, many are made to order and may take longer before they are ready to leave the warehouse.
Next Day Air, 2nd Day Service, or 3rd Day Service shipping charges will be emailed before your credit card is charged. Please monitor your email and reply as soon as possible so your order is not delayed. Your order will not be processed until you authorize the shipping charges.
Shipping charges to Hawaii, Alaska, and all APO Addresses will be emailed for each specific order before your credit card is charged. Please monitor your email and reply as soon as possible so your order is not delayed. Your order will not be processed until you authorize the shipping charges.
For International Customers, Adaptivemall.com will pay for shipping your order to the US domestic port of departure (within the 48 contiguous US) as if you were a domestic customer. However, the shipping charges for overseas destinations including any taxes and duties imposed by your own government must be paid by you, the international customer (consignee). Not all products can be shipped internationally, and shipments to certain countries may not be available.
Do you have a Receiving Dock? Due to the cumbersome size and weight of certain products (For example: Item #A5568-05 - Vestibulator III & Item #A5568-10 - Vestibulator IV) the manufacturer requires a Moving Company deliver these products if you do not have a receiving dock!.
Signature Required for Delivery Adaptivemall.com requires a signature for items valued at $750 or over. Please be aware that these items will not be delivered without adult signature.
Moving Company delivery is for safety and costs an extra $275.00. This delivery service includes:
- Delivery by a moving company.
- The movers will consolidate the order.
- Delivery inside to room of choice.
- Removal of rubbish.
- Light assembly services
If you have any questions, please feel free to either email us at firstname.lastname@example.org or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!
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