Are you submitting your order from a school or organization with a Purchase Order? If so, please fax your Purchase Order to #1-888-492-5371!
Unlike other websites, the Adpativemall.com offers TRUE FREE Shipping including typical oversized items such Vestibulators, Standers and Gait Trainers. When we say TRUE FREE Shipping, we mean it!
Adaptivemall.com provides FREE Shipping anywhere in the 48 contiguous US states.
Your order must be $100 or more to qualify.*** If your order is less than $100, a $9.95 shipping and handling fee will be added regardless of size or weight!
PLEASE NOTE: This Free Shipping Policy does not apply to returns or exchanges. Please visit our returns and exchanges page for details.
Standard Shipments are sent via commercial ground carriers such as UPS, FedEx, etc. Your order will travel by regular ground service which usually takes 3-10 working days for delivery once your order leaves the warehouse. Please note that not all items are in stock, many are made to order and may take longer before they are ready to leave the warehouse.
Next Day Air, 2nd Day Service, or 3rd Day Service shipping charges will be emailed before your credit card is charged. Please monitor your email and reply as soon as possible so your order is not delayed. Your order will not be processed until you authorize the shipping charges.
Shipping charges to Hawaii, Alaska, and all APO Addresses will be emailed for each specific order before your credit card is charged. Please monitor your email and reply as soon as possible so your order is not delayed. Your order will not be processed until you authorize the shipping charges.
For International Customers, Adaptivemall.com will pay for shipping your order to the US domestic port of departure (within the 48 contiguous US) as if you were a domestic customer. However, the shipping charges for overseas destinations including any taxes and duties imposed by your own government must be paid by you, the international customer (consignee).
Not all products can be shipped internationally, and shipments to certain countries may not be available.
Do you have a Receiving Dock?
Due to the cumbersome size and weight of certain products (For example: Item #A5568-05 - Vestibulator III & Item #A5568-10 - Vestibulator IV) the manufacturer requires a Moving Company deliver these products if you do not have a receiving dock!.
Receiving Dock delivery is for safety and costs an extra $275.00. This delivery service includes:
Delivery by a moving company.
The movers will consolidate the order.
Delivery inside to room of choice.
Removal of rubbish.
Light assembly services
If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!
PLEASE NOTE:
In order to have your Professional Discount calculated correctly, you need to click on the "Purchase Separately" link for each accessory and add them to your Shopping Cart individually.
Adaptivemall.com's Return Policy
As long as the equipment is returned in new, re-saleable condition, within 30 days of the Return Authorization we will refund your original purchase cost without any re-stock fee!
**For the health and welfare of others, we regret that we cannot allow toileting or bathing/shower product returns because of sanitary and personal hygiene reasons. Some manufacturers will not permit returns on certain products. Please check with Customer Service if you have any questions.
There are certain things you must do in the event of a return.
1) Keep your original carton and packing materials for safe transport! Please carefully repack the items in their original packaging so they are secure and tight inside the box. Utilize any plastic bags that came with your order - they protect items from vibration during shipping.
2) Contact us within 30 days of the receipt of the products. Email us or call us for return instructions and a Return Authorization number.
You must have a Return Authorization number to ensure that your return is processed.
Some important notes about returns:
You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance. A refund will not be given on merchandise that is lost by the carrier.
If you paid a shipping fee on your original order for expedited, international or other shipping it is Non-Refundable even upon return of your order.
Please note that returns may go back to a different location than they originated from. If you return an item to our warehouse in New York without a Return Authorization Number the cost we incur to ship the item to the manufacturer's warehouse on your behalf will be deducted from the amount of your credit, if any.
If the item cannot be made re-sellable you have the option of:
1. Paying to have the item delivered back to you.
2. Adjustment to credit for a 25% Disposal Fee.
If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!
Adaptivemall.com's NO Return Policy on Hygiene Products
For the health and welfare of others, we regret that we cannot allow toileting or bathing/shower product returns because of sanitary and personal hygiene reasons. Some manufacturers will not permit returns on certain products. Please check with Customer Service if you have any questions.
Adaptivemall.com's Complete Return Policy
As long as the equipment is returned in new, re-saleable condition, within 30 days of the Return Authorization we will refund your original purchase cost without any re-stock fee!
**For the health and welfare of others, we regret that we cannot allow toileting or bathing/shower product returns because of sanitary and personal hygiene reasons. Some manufacturers will not permit returns on certain products. Please check with Customer Service if you have any questions.
There are certain things you must do in the event of a return.
1) Keep your original carton and packing materials for safe transport! Please carefully repack the items in their original packaging so they are secure and tight inside the box. Utilize any plastic bags that came with your order - they protect items from vibration during shipping.
2) Contact us within 30 days of the receipt of the products. Email us or call us for return instructions and a Return Authorization number.
You must have a Return Authorization number to ensure that your return is processed.
Some important notes about returns:
You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance. A refund will not be given on merchandise that is lost by the carrier.
If you paid a shipping fee on your original order for expedited, international or other shipping it is Non-Refundable even upon return of your order.
Please note that returns may go back to a different location than they originated from. If you return an item to our warehouse in New York without a Return Authorization Number the cost we incur to ship the item to the manufacturer's warehouse on your behalf will be deducted from the amount of your credit, if any.
If the item cannot be made re-sellable you have the option of:
1. Paying to have the item delivered back to you.
2. Adjustment to credit for a 25% Disposal Fee.
If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!
Absolutely LOVE the Special Tomato EIO!!!! Well worth the money. We go everywhere with our son and he is comfortable. I recommend it to anyone I know with a special needs child!Kelly B.
LOVE the New Convaid Cruiser. It's tied for the best piece of special needs equipment we own.Sharon L.
I purchased the Special Tomato seat for my daughter 2 years ago and we love it! Thanks for such good quality products!Vikki B.
As I've said many times, you guys are the best!Karen L.
Looooove the Britax Traveller Plus! It's like a Cadilac of carseats for my special little princess.Michelle O.
We love Gayle's Special Tomato! It is absolutely the best thing ever! We can eat at the dinner table now and she does so well! Gayle can now play with her 8 year old sister!Vickie
I feel the four keys to customer service are attitude, accuracy, timeliness and ownership. Melissa was outstanding in each area. The replacement part I needed was not significant, but my experience with your company certainly was. Dave
Just to let you know our Son is LOVING his Special Tomato Mobile Floor Kit. He has a wheelchair but we wanted a chair for him to be close to the ground where his brothers can play with him.Michael
Next Day Air, 2nd Day Service, or 3rd Day Service shipping charges will be emailed before your credit card is charged. Please monitor your email and reply as soon as possible so your order is not delayed. Your order will not be processed until you authorize the shipping charges.
Shipping charges to Hawaii, Alaska, and all APO Addresses will be emailed for each specific order before your credit card is charged. Please monitor your email and reply as soon as possible so your order is not delayed. Your order will not be processed until you authorize the shipping charges.
Do you have a Receiving Dock?
Due to the cumbersome size and weight of certain products (For example: Item #A5568-05 - Vestibulator III & Item #A5568-10 - Vestibulator IV) the manufacturer requires a Moving Company deliver these products if you do not have a receiving dock!.
