Our COVID-19 Response & Important Shipping Delays

Get it in Time for the Holidays! See Our Holiday Deadlines

Due to an accounting system upgrade, we will suspend order processing beginning Friday, August 27 at 4:00pm EST.  We will resume normal order processing on Wednesday, September 1.  Orders placed online during this time will be processed in the order they are received. Note: Live Chat, phone calls and emails will not be answered from 5:00pm EST on Friday August 27th until 8:30am EST on Wednesday, September 1st. 

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Holiday Shipping Deadlines

The following are order cut-off dates for specific manufacturers in order for you to hopefully receive your product before the holidays (Based on delivery date of December 22nd, 2021). Be sure to order your products in advance in order to have a chance to receive them in time! Check back often as this list is updated as manufacturers inform us of their shipping deadlines.

Unfortunately the delivery window for December 24th has now passed for all products. We will communicate the best estimate on when your order will arrive once your order is processed.

Please Note: As you all are most likely aware, the world is still dealing with the effects of the global pandemic we’ve all experienced. This applies to all of our manufacturers as well. From supply chain issues, to work force shortages, and even unforeseen shipping delays, manufacturers are doing their best to produce and ship out product as quickly as they can. One goal of all of the manufacturers we work with is to make a difference in children’s lives. The holidays are a perfect time to do that so they are all working overtime to do their best but some of these issues are out of their control. Because of this, unfortunately, we will not be able to promise any delivery dates for this holiday season. However, we will do our best to keep you informed as we get new information. Thank you for your patience as we work to deliver your products as soon as possible!

Adaptive Star : Order by December 13, 2021

Altimate/EasyStand:  Please note many Easystand products have different order by dates:

  • Bantam XS, Small: Order by noon November 1
  • Bantam Medium: Holiday shipping not available. Ships after New Year 2022
  • Zing: Holiday shipping not available. Ships after New Year 2022
  • Evolv Medium:  Order by noon November 1
  • Evolv Large: Holiday shipping not available. Ships after New Year 2022                         
  • XT or Gliders: Order by noon November 1  

Bike USA: Order by December 10, 2021

Convaid: Order by November 18, 2021

Guidecraft: Order by December 14, 2021

Special Tomato: Order by December 8, 2021

Please note any specific order by dates below:

  • Hi-Low (small and large): Holiday shipping is not available.

Triaid: Holiday shipping is not available. All products delayed until 2022.

TherAdapt: Order by December 13, 2021

If you don’t see a brand listed above, contact customer service at 800-371-2778 or 1-315-429-7112 during the hours of 8:30-5:00 EST M-F. You may also email us to find out delivery times. Thank you for shopping with us during the 2021 Holiday Season! We look forward to serving you in 2022!