Important Shipping Delays and Holiday Shipping Deadlines

We are experiencing some email server issues today and appreciate your patience. We will return your emails as soon as we are able!

Adaptivemall.com will be closing early today, Friday, August 18th at 3:00 PM Eastern for staff development. We hope you have a great weekend. Our Customer Service Team will be available again on Monday the 21st at 8:30 AM Eastern.

Happy Holidays! Adaptivemall.com will be closed the following days to celebrate with our families: December 23-26, 2022 and December 30, 2022 - January 2, 2023. 

WEATHER ALERT! UPDATE 4/20: Unfortunately, our business continues to not have power. Our County was hit hard by the snowstorm and several power substations are still not operational. Please email info@adaptivemall.com with any questions or concerns and we will answer you as soon as we are able. We do have a few a staff that work remotely and will do their best to answer questions as they can! Thank you for your continued patience! 

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Holiday Shipping Deadlines

When winter holidays are on the horizon, check here for product availability and last possible order dates to get your product on time! We will update this page in November of 2022 for the upcoming holidays with manufacturer specific order deadlines. 

The following are order cut-off dates for specific manufacturers in order for you to hopefully receive your product before the holidays (Based on delivery date of December 21, 2023). Be sure to order your products in advance in order to have a chance to receive them in time! Check back often as this list is updated as manufacturers inform us of their shipping deadlines.

Unfortunately the delivery window for December 24th has now passed for all products. We will communicate the best estimate on when your order will arrive once your order is processed.

Please Note: As you all aware, the world is still dealing with the effects of the global pandemic we’ve all experienced. This applies to all of our manufacturers as well. From supply chain issues, to work force shortages, and even unforeseen shipping delays, manufacturers are doing their best to produce and ship out product as quickly as they can. One goal of all of the manufacturers we work with is to make a difference in children’s lives. The holidays are a perfect time to do that so they are all working overtime to do their best, but some of these issues are out of their control. Because of this, unfortunately, we will not be able to promise any delivery dates for this holiday season. However, we will do our best to keep you informed as we get new information. Thank you for your patience as we work to deliver your products as soon as possible!

If you do not see a manufacturer listed below, please contact customer service to find out more information.

Adaptive Star : Order by December 9, 2023

Altimate/EasyStand:  Please note many Easystand products have different order by dates:

  • Bantam XS, Small: Order by noon November 1
  • Bantam Medium: Holiday shipping not available. Ships after New Year 2022
  • Zing: Holiday shipping not available. Ships after New Year 2022
  • Evolv Medium:  Order by noon November 1
  • Evolv Large: Holiday shipping not available. Ships after New Year 2022                         
  • XT or Gliders: Order by noon November 1  

Bike USA: Order by December 15, 2023.

Convaid: Due to a 3+ month  lead time, Holiday shipping is not available. All products delayed until 2023.

Freedom Concepts: Order by November 6, 2023

Guidecraft: Order by December 14, 2023

Jensen Swing: Order by December 14, 2023.

Ormesa: Order by December 12, 2022. Ground shipments cannot be guaranteed.

Rifton: Order by December 1, 2022.

Special Tomato: Order by December 4, 2023

Triaid: Holiday shipping is not available. All products delayed until 2024.

TherAdapt: Order by December 14, 2023

If you don’t see a brand listed above, contact customer service at 800-371-2778 or 1-315-429-7112 during the hours of 8:30-5:00 EST M-F. You may also email us to find out delivery times. Thank you for shopping with us during the 2021 Holiday Season! We look forward to serving you in 2022!