How to Create and Manage Your Adaptivemall.com Account
Creating a customer account on Adaptivemall.com is quick and easy! A customer account allows you to conveniently store all of your order information, shipping addresses, write product reviews and access your gift cards and store credit balances in one place.
TO REQUEST PROFESSIONAL PRICING for Therapists, Schools, Hospitals and Organizations: Tax Exempt entities email your Tax Exempt Certificate to Orders@Adaptivemall.com to have your account status updated. Be sure to check the box next to “Request Professional Pricing” when you are filling out the Personal Information section of Account Set-up (Step #4).
Account Registration
1. Navigate to www.Adaptivemall.com
2. Click 'Login' icon
3. Once on the Login page, click the orange “Create an Account” button on the right under New Customers.
4. Fill out the Personal Information on the page and click the orange “Create an Account” button at the bottom when complete. TO REQUEST PROFESSIONAL PRICING for Therapists, Schools, Hospitals and Organizations, be sure to check the box next to “Request Professional Pricing” when you are filling out the Personal Information.
5. You have successfully created your account when you are directed to your Dashboard page. A green banner will show at the top saying “Thank you for registering with Adaptivemall.com"
Account Dashboard Navigation
6. Your account dashboard includes a helpful left side menu where you can access your orders, address book, gift cards, newsletter subscription and store credit information.
To add Shipping and Billing addresses, click on the “Manage Addresses” link next to the Address Book section on the page.
7. You can change existing addresses and add new addresses as needed.
8. Basic account information can be edited at any time by choosing the “Account Information” link in the left navigation panel.
9. Gift Cards & Certificates can be applied/stored to your account by entering the code on the Gift Card Page.
10. If you have written any product reviews, they can be accessed by clicking “Product Reviews” in the left navigation panel.
11. Update your Newsletter preferences by clicking on “Newsletter Subscription”.
Tax Certificate
12. If you are a tax-exempt organization or purchasing item(s) for resale or other tax-exempt purposes, a certificate is required. You may upload and view your Tax Certificates here by clicking on "Tax Certificates" on the left navigation pane. You may also email your certificates to Orders@Adaptivemall.com. Please allow 1-2 business days for activation.
13. To upload your tax exemption certificate, click "Add Exemption" to begin the process.
14. Select the appropriate state from the dropdown menu and click proceed.
15. Enter your tax information and then click "Save and Continue" to confirm your information.
16. Select a reason for creating the document that best describes your situation. This is important as the taxes are calculated differently based on the answer. Click "Save and Continue" to proceed to document submission.
17. You may enter your business information as it reads on your Exemption Certificate or click "Import your copy of this document" at the top right of the modal to upload your certificate. If you fill out the questionnaire form, the certificate may be approved instantly. If the certificate is not approved instantly, it may take 1-2 business days to be approved.
18. If you chose to upload your certificate, click "Upload" to select and attach your document.
19. The success screen will pop up. This indicates the certificate was uploaded correctly and will be reviewed. Approval may take 1-2 business days. We will contact you when the approval is complete.
Please keep in mind that applicable sales tax will not be removed from an order until after the sales tax exemption certificate is received and approved.
