Our COVID-19 Response & Important Shipping Delays

WEATHER ALERT! UPDATE 4/20: Unfortunately, our business continues to not have power. Our County was hit hard by the snowstorm and several power substations are still not operational. Please email info@adaptivemall.com with any questions or concerns and we will answer you as soon as we are able. We do have a few a staff that work remotely and will do their best to answer questions as they can! Thank you for your continued patience! 

ENTER IF YOU DARE!  Win a $100 Gift Certificate in our 2021 Halloween Costume Contest! Click here for details

Due to an accounting system upgrade, we will suspend order processing beginning Friday, August 27 at 4:00pm EST.  We will resume normal order processing on Wednesday, September 1.  Orders placed online during this time will be processed in the order they are received. Note: Live Chat, phone calls and emails will not be answered from 5:00pm EST on Friday August 27th until 8:30am EST on Wednesday, September 1st. 

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Sorry, We don't accept insurance, but...

Although the Adaptivemall.com cannot bill third party payers such as Medicaid, Medicare, and Private Insurance directly, some insurance companies may reimburse you. Each company is different so we recommend you contact your insurance company first to find out if your policy will allow you to purchase from Adaptivemall.com and submit for reimbursement. We can provide you with an Estimate of the costs and descriptions of the items you need.

  • Contact us at Toll Free 1-800-371-2778 to request an Estimate" that lists item descriptions and prices.

If your insurance company requests it you can:

  • Request a Letter of Medical Necessity" from your Physical Therapist, Occupational Therapist, Physician, or other appropriate health professional. This letter documents the medical reason (as it pertains to your child) that a specific type of adaptive equipment is needed.
  • Have your Physician provide you with a written Prescription" that defines the exact adaptive equipment that is being recommended.

Some 3rd Party Payers require more information than what is listed above. If this is the case for you, please note that we are unable to provide any additional information. Therefore, it is important that you contact your 3rd Party Payer to discuss this with them prior to making your purchase!

Many parents and caregivers will do one of the following once the pre-approval process is completed:

  • Purchase the product from the Adaptivemall.com using a credit card or personal check. They later get reimbursed by the third party involved based upon the pre-approval code they received in advance of making their purchase. Orders are processed immediately in this case.
  • Wait to receive a check from the third party and then purchase the equipment needed. Orders will be shipped once the check is received and cleared.
  • Have the third party make the check out directly to Adaptivemall.com, LLC, 15 South Second Street, Dolgeville NY 13329. Orders will be shipped once the money is received and cleared.

PLEASE NOTE: Adaptivemall.com cannot guarantee your insurance company will reimburse you. It is your responsibility to work with your insurance company prior to making a purchase from Adaptivemall.com.


If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at Toll Free 1-800-371-2778 to reach Customer Service. We are here to help!