Our COVID-19 Response & Important Shipping Delays

WEATHER ALERT! UPDATE 4/20: Unfortunately, our business continues to not have power. Our County was hit hard by the snowstorm and several power substations are still not operational. Please email info@adaptivemall.com with any questions or concerns and we will answer you as soon as we are able. We do have a few a staff that work remotely and will do their best to answer questions as they can! Thank you for your continued patience! 

ENTER IF YOU DARE!  Win a $100 Gift Certificate in our 2021 Halloween Costume Contest! Click here for details

Due to an accounting system upgrade, we will suspend order processing beginning Friday, August 27 at 4:00pm EST.  We will resume normal order processing on Wednesday, September 1.  Orders placed online during this time will be processed in the order they are received. Note: Live Chat, phone calls and emails will not be answered from 5:00pm EST on Friday August 27th until 8:30am EST on Wednesday, September 1st. 

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Testimonials

Read what customers of Adaptivemall.com are saying about our service and our products:


    • "There was a minor defect in the stroller canopy. Adaptive Mall was very responsive and arranged with the manufacturer to send me a replacement hood. It arrived within a couple of days with no cost to me."

    • "I think the adaptive mall offers special needs parents a quite a bit of price difference than the other special needs catalogs that I have found. The bike that I purchased for my daughter also had free shipping which is a big help."

    • "I have bought several things from AdaptiveMall. Their prices for special needs items are better than any catalog, and the customer service is great!"

    • "My daughter has cerebral palsy and is very petite for her age. I spoke with customer service about a couple of options for strollers for us to use when we travel etc., instead of her wheelchair. The woman I spoke with was extremely helpful in providing all the details for the three different models we were considering, answering all my questions. We chose one, selected to have the lap belt modified to remove the crotch strap (would not have known we could do that had I not spoken with customer service first) and placed our order. The model we chose is custom built by the Convaid Company and we received it in about a week, exactly the way we requested. The shipping was free. It was a pleasure dealing with this company and I would highly recommend them to anyone."

    • "This was a great price and it came very quickly. Faster than they said it would! It was a great Internet Buy! I saved about $150 over a catalog I had on hand!"

    • "The experience with Adaptivemall.com was really great. When we wrote to them with questions, not only did they respond quickly, but gave really thorough answers. The help we got in having this shipped to an APO address was excellent. The shipping cost was reasonable, the package was insured, and it came really quickly. The pediatric physical therapist was especially great in negotiating the shipment and answering questions."

    • “Excellent customer service!! I ordered the wrong size and adaptivemall.com was great in helping me get the right one. Very impressive! Thank you."

    • “They have the best prices that I have found anywhere!!!"

    • “Ordering was simple. Merchandise arrived in record time. I was pleased with the entire transaction"

    • “I like being able to enter a subject and see the products from several vendors. In this case I was looking for a bath chair, and it was easy to see several models. I would like to see larger pictures of the items. It would be helpful if there were pictures of the products in use as well as standing alone. On this particular product, the color was quite different than I expected. I really like the free shipping, and was surprised at how quickly the product arrived."

    • “I waited 1.5 months for the same item (from a local medical supplier) I ordered from Adaptive Mall and received it within 5 days! They responded to emails immediately.“

    • “I was very happy with the customer service. I am a mother of a five-year-old disabled daughter and buying equipment is going to be a necessity. I will definitely use them again when the need arises and will also tell my friends!"

    • “I ordered 6 items and 3 of them are still on backorder. I expected for the price of the items, that availability would have been a bit better. However, I am extremely pleased with the quality of the items received!“

    • “Their response email was very quick in acknowledging my order and the information that some items were back-ordered was very much appreciated. When in, the products were sent promptly. A very nice experience!!!!"

    • “The company was extremely cooperative when I inadvertently ordered the wrong size."

    • “Our only problem was with the shipping company. Adaptivemall was super!"

    • “Follow up order confirmation was excellent. Product arrived as expected. I was notified immediately of a price change and my cc was adjusted - excellent. Customer service notified me on email every step of the way. Thanks"

If you have any questions or comments, please feel free to either email us at info@adaptivemall.com or call us at 800-371-2778 to reach Customer Service. We are here to help!