As long as the equipment is returned in new, re-saleable condition, within 30 days of the Return Authorization we will refund your original purchase cost without any re-stock fee!
**For the health and welfare of others, we regret that we cannot allow toileting or bathing/shower product returns because of sanitary and personal hygiene reasons. Some manufacturers will not permit returns on certain products. Please check with Customer Service if you have any questions.
There are certain things you must do in the event of a return.
1) Keep your original carton and packing materials for safe transport! Please carefully repack the items in their original packaging so they are secure and tight inside the box. Utilize any plastic bags that came with your order - they protect items from vibration during shipping.
2) Contact us within 30 days of the receipt of the products. Email us or call us for return instructions and a Return Authorization number.
You must have a Return Authorization number to ensure that your return is processed.
Some important notes about returns:
You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance. A refund will not be given on merchandise that is lost by the carrier.
If you paid a shipping fee on your original order for expedited, international or other shipping it is Non-Refundable even upon return of your order.
Please note that returns may go back to a different location than they originated from. If you return an item to our warehouse in New York without a Return Authorization Number the cost we incur to ship the item to the manufacturer's warehouse on your behalf will be deducted from the amount of your credit, if any.
If the item cannot be made re-sellable you have the option of:
1. Paying to have the item delivered back to you.
2. Adjustment to credit for a 25% Disposal Fee.
If you have any questions, please feel free to either email us at email@example.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!
Absolutely LOVE the Special Tomato EIO!!!! Well worth the money. We go everywhere with our son and he is comfortable. I recommend it to anyone I know with a special needs child!Kelly B.
LOVE the New Convaid Cruiser. It's tied for the best piece of special needs equipment we own.Sharon L.
I purchased the Special Tomato seat for my daughter 2 years ago and we love it! Thanks for such good quality products!Vikki B.
As I've said many times, you guys are the best!Karen L.
Looooove the Britax Traveller Plus! It's like a Cadilac of carseats for my special little princess.Michelle O.
We love Gayle's Special Tomato! It is absolutely the best thing ever! We can eat at the dinner table now and she does so well! Gayle can now play with her 8 year old sister!Vickie
I feel the four keys to customer service are attitude, accuracy, timeliness and ownership. Melissa was outstanding in each area. The replacement part I needed was not significant, but my experience with your company certainly was. Dave
Just to let you know our Son is LOVING his Special Tomato Mobile Floor Kit. He has a wheelchair but we wanted a chair for him to be close to the ground where his brothers can play with him.Michael