Our COVID-19 Response & Important Shipping Delays

Happy Holidays! Adaptivemall.com will be closed the following days to celebrate with our families: December 23-26, 2022 and December 30, 2022 - January 2, 2023. 

WEATHER ALERT! UPDATE 4/20: Unfortunately, our business continues to not have power. Our County was hit hard by the snowstorm and several power substations are still not operational. Please email info@adaptivemall.com with any questions or concerns and we will answer you as soon as we are able. We do have a few a staff that work remotely and will do their best to answer questions as they can! Thank you for your continued patience! 

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Convaid Replacement Parts

Adaptivemall.com can help you get the Convaid Replacement Parts that you need.

Please fill in the following information so that we can generate a Quote for you. All Convaid Replacement Parts require a price quote. Please allow 1-2 weeks days to receive your price quote via email.  Once you receive your quote, call our Customer Service at 800-371-2778 and reference the Quote Number to place your order.

Parts will ship from Convaid’s warehouse in California, however, they are currently having unprecedented delays and all parts shipments currently take a minimum of six months prior to shipment. Expedited shipping for Replacement Parts is not available at this time.

Please note a Serial Number is required for all parts orders. Convaid no longer sells replacement parts for Serial Numbers starting with the letter “A”. We are unable to process requests for parts without a valid Serial Number.

Please provide the following information in your quote request: 


•         Model (Ex: Cruiser 18 Transit) :

•         Serial No. (Ex: S/N: CX18T-00055 - The Serial Number can be found on a label along the chair’s frame.  It’s sometimes easiest to locate if you turn the chair upside down.

•         Description of Part Needed (please include quantity, type, whether it is the left or right, etc.):



•         Name:

•         Company (if applicable):

•         Street Address:

•         City:

•         State:

•         Zip Code:

•         Phone Number:

•         Email to send Estimate to:


Please email the information to Bernadette:

Email: replacementparts@adaptivemall.com or info@adaptivemall.com