Important Shipping Delays and Holiday Shipping Deadlines

We are experiencing some email server issues today and appreciate your patience. We will return your emails as soon as we are able!

Adaptivemall.com will be closing early today, Friday, August 18th at 3:00 PM Eastern for staff development. We hope you have a great weekend. Our Customer Service Team will be available again on Monday the 21st at 8:30 AM Eastern.

Happy Holidays! Adaptivemall.com will be closed the following days to celebrate with our families: December 23-26, 2022 and December 30, 2022 - January 2, 2023. 

WEATHER ALERT! UPDATE 4/20: Unfortunately, our business continues to not have power. Our County was hit hard by the snowstorm and several power substations are still not operational. Please email info@adaptivemall.com with any questions or concerns and we will answer you as soon as we are able. We do have a few a staff that work remotely and will do their best to answer questions as they can! Thank you for your continued patience! 

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Size Help

Please scroll to bottom of form to submit. Please complete as much information as possible.

Make sure you are using an approved internet browser: Google Chrome, Microsoft Edge or Firefox!

Once the form is submitted, it will be sent to one of our on-staff therapists for review. Our on-staff therapist will be in touch with you within 1 business day of submitting to discuss the correct product and sizing for your child.

GOOD FIT SIZING SERVICE™ IS FREE! Provide measurements and we will give you suggestions for the equipment you are looking for.

What kind of adaptive equipment are you interested in? Wheelchair, Stander, Walker, Stroller, Bath Chair, Car Seat...You decide and tell us! Complete the fields below and a therapist will email our best recommendations to you.

Please fill out the fields below.

[click here to print & download form]

First Name:
Last Name:
Address:
City:
State:
Zip:
Phone:
Country:
Email Address:

Step I

Please tell us what category of equipment you need… (Generally what are you looking for?):

Step II

Please select all that apply: I am a...:
Parent
Caregiver
DME Provider
Physical Therapist
Occupational Therapist
Speech Therapist
Teacher
Other; Please explain:

Step III

Please read and check the button acknowledging that you have read this disclaimer and that you agree to its terms.
Please understand that although we have licensed physical therapists on staff, they cannot act in the capacity of your child's/student's/patient's professional therapist(s). An in-depth knowledge of the child's/student's/patient's medical condition and abilities are required to make any final equipment recommendations. The child's/student's/patient's therapist(s) is best qualified for this reason. What we can do is work with you and the child's/student's/patient's therapist(s) to help make the best choice for child's/student's/patient's needs.

I acknowledge that I have read the above disclaimer and agree to its terms.

Step IV

Please provide more detailed information below. Measurements to the nearest ½ inch (1.25 cm) are acceptable.
1. What is the person's AGE?
2. What is the person's WEIGHT in pounds or kilograms? This is an important measurement because several products that we sell have minimum or maximum weight requirement.
3. What is the person's HEIGHT measured in inches or centimeters? Measure the person standing if possible or lying down if he/she is unable to stand.
4. What is the person's HIP WIDTH measured in inches or centimeters?
A person's hip width is measured at the hip joint (where the leg pivots at the hips) while seated. Measure a straight line straight across the lap. If you were to place two books on either side of the hips, measure straight between the two books instead of curving up and over the lap like a car seatbelt would.
5. What is the person's THIGH DEPTH measured in inches or centimeters?
Thigh depth is also measured while seated. Make sure the person is sitting with his/her buttocks against the back of the seat. Measure a straight line (parallel with the seating surface) from where the buttocks contact the seat back to just behind the bent knee.
6. What is the person's BACK HEIGHT TO SHOULDERS measured in inches or centimeters?
Back Height to Shoulders is also measured while seated. Make sure the person is as far back as possible in the seat. Measure a straight line (parallel to the seat back surface) from the seat where the buttocks contact the seating surface up to the top of the shoulders.
7. What is the person's BACK HEIGHT TO HEAD measured in inches or centimeters?
Back Height to Head is also measured while seated. Make sure the person is as far back as possible in the seat. Measure a straight line (parallel to the seat back surface) from the seat where the buttocks contact the seating surface up to the top of the head.
8. What is the person's FOOT TO KNEE HEIGHT measured in inches or centimeters?
Foot to Knee Height is also measured while seated. Measure from the bottom of the foot (or shoe that will be used with the equipment) up along the back of the leg to the back of the knee joint where it is bent at 90 degrees.
9. What is the person's TRUNK WIDTH measured in inches or centimeters?
Trunk width is also measured while seated. A person's trunk width is measured at the nipple level while seated. Measure a straight line across the trunk. If you were to place two books on either side of the trunk, measure straight between the two books instead of curving around the rib cage.
10. What is the person's FLOOR TO CHEST HEIGHT measured in inches or centimeters?
Measure the person standing if possible or lying down if he/she is unable to stand. Measure a straight line from the bottom of the foot (or shoe that will be used with the equipment) to the nipple line.
11. What is the person's FLOOR TO HIP HEIGHT measured in inches or centimeters?
Measure the person standing if possible or lying down if he/she is unable to stand. Measure a straight line from the bottom of the foot (or shoe that will be used with the equipment) along the outside of the leg to the hip joint. The hip joint is found by turning the leg in and out while pressing inward in the mid-buttock area to locate the hip bone.
12. What is the person's FLOOR TO WAIST HEIGHT measured in inches or centimeters?
Measure the person standing if possible or lying down if he/she is unable to stand. Measure a straight line from the bottom of the foot (or shoe that will be used with the equipment) to the waist.
13. What is the person's FLOOR TO ELBOW HEIGHT measured in inches or centimeters?
Measure from the bent elbow to the floor while the person is standing upright or lying down.
14. What is the person's TRUNK CIRCUMFERENCE measured in inches or centimeters?
Measure the person standing if possible or lying down if he/she is unable to stand. Measure a complete circle around the person's trunk at the nipple line.
15. What is the person's HIP CIRCUMFERENCE measured in inches or centimeters?
Measure the person standing if possible or lying down if he/she is unable to stand. Measure a complete circle around the person's hip joints and mid-buttocks. The hip joints are found by turning the leg in and out while pressing inward in the mid-buttock area to locate the hip bone.
16. What is the person's INSEAM MEASUREMENT measured in inches or centimeters?
Measure the person standing if possible or lying down if he/she is unable to stand. Measure a straight line from the bottom of the foot (or shoe that will be used with the equipment) along the inside of the leg up to the groin area.

Step V

Comments? Any additional supports your child may require so we can recommend an accessory if available? Does this pertain to an exchange order and if so, please include the original invoice number?