Important Shipping Delays

We are experiencing some email server issues today and appreciate your patience. We will return your emails as soon as we are able!

Adaptivemall.com will be closing early today, Friday, August 18th at 3:00 PM Eastern for staff development. We hope you have a great weekend. Our Customer Service Team will be available again on Monday the 21st at 8:30 AM Eastern.

Happy Holidays! Adaptivemall.com will be closed the following days to celebrate with our families: December 23-26, 2022 and December 30, 2022 - January 2, 2023. 

WEATHER ALERT! UPDATE 4/20: Unfortunately, our business continues to not have power. Our County was hit hard by the snowstorm and several power substations are still not operational. Please email info@adaptivemall.com with any questions or concerns and we will answer you as soon as we are able. We do have a few a staff that work remotely and will do their best to answer questions as they can! Thank you for your continued patience! 

FREE SHIPPING* on all orders | See Details

Menu
SEARCH
800-371-2778
We Understand.™
Search
Advanced Search
Menu
Need Help? 800-371-2778
CLOSE

FREE SHIPPING* on all orders | See Details

Account

FREE Shipping

Free Shipping

Unlike other websites, the Adaptivemall.com offers TRUE FREE Shipping including

most typical over-sized items such as Vestibulators, Standers and Gait Trainers.

When we say FREE Shipping, we mean it!

Adaptivemall.com provides FREE Shipping anywhere in the 48 contiguous US states.

  • Your order must be $100 or more to qualify for FREE Shipping. If your order is less than $100, a $15.95 shipping fee will be added regardless of size or weight!
  • Some products must be shipped via Freight! Unfortunately, these items DO NOT qualify for Free Shipping. This will be indicated on each item page if Free Shipping does not apply.
  • The Free Shipping Policy does not apply to returns or exchanges. Please click here to visit our returns and exchanges page for details.

Shipping
Standard Shipments are sent via commercial ground carriers such as UPS, FedEx, etc. Your order will travel by regular ground service which usually takes 3-10 working days for delivery once your order leaves the warehouse. Please note that not all items are in stock, many are made to order and may take longer before they are ready to leave the warehouse.



Air Service
Next Day Air, 2nd Day Service, or 3rd Day Service shipping charges will be emailed before your credit card is charged. Please monitor your email and reply as soon as possible so your order is not delayed. Your order will not be processed until you authorize the shipping charges.



World
Shipping charges to Hawaii, Alaska, and all APO Addresses will be emailed for each specific order before your credit card is charged. Please monitor your email and reply as soon as possible so your order is not delayed. Your order will not be processed until you authorize the shipping charges.



Receiving Dock
Do you have a Receiving Dock? Due to the cumbersome size and weight of certain products (For example: Beds By George products), the manufacturer requires a Moving Company deliver these products indoors for an additional charge. Curbside delivery is included. However, if we will be delivering to a school or facility with a receiving dock, please let us know and other arrangements can be made.



Sinature Required
Signature Required for Delivery Adaptivemall.com requires a signature for items valued at $250 or over. Please be aware that these items will not be delivered without adult signature.

Moving Company delivery is for safety and costs an extra $275.00. This delivery service includes:

  • Delivery by a moving company.
  • The movers will consolidate the order.
  • Delivery inside to room of choice.
  • Removal of rubbish.
  • Light assembly services



If you have any questions, please feel free to either email us at info@adaptivemall.com or call us at 1-800-371-2778 or 1-315-429-7112 to reach Customer Service. We are here to help!