Important Shipping Delays

We are experiencing some email server issues today and appreciate your patience. We will return your emails as soon as we are able! will be closing early today, Friday, August 18th at 3:00 PM Eastern for staff development. We hope you have a great weekend. Our Customer Service Team will be available again on Monday the 21st at 8:30 AM Eastern.

Happy Holidays! will be closed the following days to celebrate with our families: December 23-26, 2022 and December 30, 2022 - January 2, 2023. 

WEATHER ALERT! UPDATE 4/20: Unfortunately, our business continues to not have power. Our County was hit hard by the snowstorm and several power substations are still not operational. Please email with any questions or concerns and we will answer you as soon as we are able. We do have a few a staff that work remotely and will do their best to answer questions as they can! Thank you for your continued patience! 

FREE SHIPPING* on all orders | See Details

Melissa Richardson, PT, MS

Melissa Richardson, PT, MS

Melissa Richardson has a dual BS/MS degree in Physical Therapy from D’Youville College in Buffalo, New York. She also has a BA degree in psychology from Wheeling Jesuit University in Wheeling, West Virginia. Her clinical experience has been in pediatrics, primarily with school-age children. She has worked as a physical therapist product consultant for the since 2005.

When asked “what is the thing you enjoy the most about helping parents or caregivers?” Melissa said: “It is the “We Understand™” philosophy that makes working for the unique and exceptional. And it is this philosophy that makes a difference to people who put trust in me each and every day.”

Melissa works with the child’s caretaker and the therapist(s) to help them make the best equipment choice and improve outcomes. Melissa has a knowledge base and access to professional resources that make this process easier. Although she is a licensed physical therapist, she cannot act in the capacity of the child’s therapist(s). Collaboration with caretakers and healthcare professionals who know the child best helps Melissa gain in-depth knowledge of the child’s medical history and abilities. Addressing and impacting how a child functions at home, school, etc. is her ultimate goal.

Melissa’s consultation is free of charge at to improve your equipment selection. Call Melissa at 1-800-371-2778, ext. 214, or email her. You may also wish to fill out and submit a Size Help Form by clicking here.